Start by checking with the Better Business Bureau (BBB). The firm should have at least an A rating with no complaints registered. Then check their ratings on 3rd party sites such as the BBB, Yelp, Yellowpages.com, Facebook and Google. Look for at least a 4 star rating and read through comments by others to see what people say about the service received and the savings they achieved.
Once you have a couple of firms to consider, ask them some serious questions such as:
- Do they offer a free consultation and do they review all your options with you, even those they don’t provide services for
- Are there any up-front fees you have to pay
- Are there any monthly fees you have to pay
- Does the debt settlement firm require you to have an escrow account that you have to deposit money in each month
- Are there any cancellation fees
- How quickly do most of their clients complete their debt settlement program
- What is the range of savings they typically get for their clients
- Do they have any clients you could talk to
When you ask these questions, pay attention to the tone of voice they use, how helpful they seem, whether they are fully answering your questions and whether they are giving you even more information than you’ve asked for. Based on your initial conversation with them you should have a gut feeling about whether they would be somebody that you feel you could trust.